Strengthening Customer Operations and Executive Capacity Through Global Workforce Infrastructure
FOR IMMEDIATE RELEASE
Hagerstown, Maryland — AUGUST 4, 2026 — Satellite Teams is expanding its workforce infrastructure platform with the launch of a new franchise led by Andy Echague and Sandra Spadoni, two experienced operational leaders whose careers have centered on helping organizations improve customer experience, strengthen executive operations, and build the internal capacity required to support sustainable growth.
Across industries, organizations are under increasing pressure to grow while managing rising labor costs, evolving customer expectations, and an increasingly competitive talent market. Whether it's a software company scaling customer success, a healthcare organization improving operational efficiency, a nonprofit supporting its members, or a law firm expanding client services, leadership teams are being asked to accomplish more with fewer resources.
For many organizations, the challenge is no longer identifying growth opportunities—it's building the operational capacity required to execute them. Through Satellite Teams' global workforce infrastructure platform, Echague and Spadoni help organizations build dedicated international teams that integrate directly into their operations.
Their experience spans B2B SaaS, professional services, healthcare organizations, nonprofit associations, law firms, technical consulting firms, government contractors, and membership organizations, giving them practical insight into the workforce challenges these organizations face as they grow.
"Organizations invest significant resources acquiring customers, but sustainable growth depends on what happens after the sale," said Echague."Successful implementation, exceptional customer support, and scalable customer success operations are what strengthen relationships and create long-term value. As organizations grow, building the right operational infrastructure becomes just as important as delivering a great product or service."
Spadoni added, "Throughout my career, I've worked alongside CEOs, executive leadership teams, Boards of Directors, and governance professionals. The strongest organizations are supported by strong operational foundations. When leadership has the right people, systems, and support structures in place, they're able to focus on strategic priorities while their organizations execute with greater consistency and confidence."
Satellite Teams enables organizations to build dedicated full-time global professionals who become an extension of their business. Team members integrate directly into company systems and culture while Satellite Teams manages recruiting, HR, payroll, compliance, and international employment infrastructure behind the scenes.
The model is particularly well suited for organizations seeking to strengthen customer success, implementation, professional services, executive administration, governance, legal operations, project management, and other business-critical functions where continuity, responsiveness, and execution directly impact organizational performance.
About Satellite Teams
Satellite Teams is a global workforce infrastructure platform built to help organizations establish long-term workforce infrastructure through full-time global employees embedded directly into their culture and operations, supported by compliant international employment systems.
Founded by entrepreneur Matt Martin, Satellite Teams was developed to solve the operational strain businesses encounter as they scale. The platform enables organizations to hire professionals globally "as if they were sitting beside you," while managing recruiting, HR, payroll, compliance, country-specific labor law, and ongoing workforce operations behind the scenes, making global employment scalable, compliant, and operationally sound.
As organizations continue seeking new ways to increase capacity, improve efficiency, and support growth, Satellite Teams provides a scalable solution designed to help businesses build world-class teams without the complexity traditionally associated with global hiring.
About Andy Echague
Andy Echague brings more than 18 years of experience helping B2B software organizations build scalable customer operations. His background spans customer onboarding, enterprise implementation, customer success, professional services, project management, and customer support leadership, where he has successfully led complex implementations, developed high-performing teams, and improved operational performance across customer-facing organizations.
As a former Manager of Customer Support Americas, Andy has coached and mentored customer support professionals while leading initiatives focused on customer experience, operational efficiency, and long-term client success. He is an active member of the National Customer Service Association and has earned a Master Class Leadership Certification, reflecting his commitment to leadership development and operational excellence.
About Sandra Spadoni
Sandra Spadoni brings more than 30 years of experience supporting executive leadership, governance, and organizational operations. A Certified Association Executive (CAE), she has worked closely with CEOs, COOs, General Counsel, executive offices, and Boards of Directors across nonprofit organizations, healthcare associations, professional medical societies, law firms, membership organizations, and advocacy groups.
Her background in executive operations, governance, legal support, and organizational leadership provides organizations with a practical understanding of how strong internal infrastructure enables better decision-making, improves organizational effectiveness, and supports sustainable growth. Throughout her career, she has been a trusted advisor to executive leadership, helping organizations strengthen operational consistency while supporting long-term strategic objectives.
Together, Echague and Spadoni bring complementary expertise in customer operations, executive leadership support, governance, implementation, and organizational effectiveness. By combining decades of experience across technology, healthcare, nonprofit organizations, legal services, and professional services, they are uniquely positioned to help organizations build the operational capacity needed to scale efficiently, improve customer outcomes, and strengthen long-term organizational performance.
For organizations seeking to explore scalable workforce infrastructure solutions, inquiries can be directed to:
Andy Echague
[email protected]
+13013322199
Sandra Spadoni
[email protected]
+12026315582
